31. Set Them Up for Success (F. Provide the Right Tools)

LESSON 31 F. PROVIDE THE RIGHT TOOLS 31. Set Them Up for Success For some bosses, setting up employees for failure happens all too often. One boss I had even enjoyed it. No matter what his people did, it wasn’t right because he had withheld critical information they...

30. Keep the Dogs Out of the Trash (F. Provide the Right Tools)

LESSON 30 F. PROVIDE THE RIGHT TOOLS 30. Keep the Dogs Out of the Trash My dogs, Rudder, and Dolly, are clever. The older one, Rudder, has figured out how to open childproof cabinets, garage doors, and, of course, self-opening trash cans. You know—the trash cans with...

29. Even the Little Things Help (F. Provide the Right Tools)

LESSON 29 F. PROVIDE THE RIGHT TOOLS 29. Even the Little Things Help People need the right tools to do their jobs, both at work and at home. Frequently the right tool is training, but sometimes it’s something stupid like purple paper clips, as I experienced when I...

28. Start with These Three Tools (F. Provide the Right Tools)

LESSON 28 F. PROVIDE THE RIGHT TOOLS 28. Start with These Three Tools It doesn’t matter whether you’re eating at a restaurant or buying a book or a house, you want three outcomes when purchasing a good or service: A great product. Pleasant interactions with personnel....

27. The Right Direction (F. Provide the Right Tools)

LESSON 27 F. PROVIDE THE RIGHT TOOLS 27. The Right Direction Right now, wherever you are, do you know where north is? Being on the Front Range of Colorado is great because when you’re outside, you can simply stand with the Rocky Mountains on your left and look...